Terms and Conditions

ORDER PROCEDURE

Order processing is from Monday to Saturday, 9AM to 3PM. Orders placed after cut off shall be processed the next business day.

Once the order has been verified, Love, Kat & Jay Jewelry will send a confirmation email to the customer’s registered email address.

If an item is out of stock or requires advance order (7-10 working days), the customer will be notified through email as to when the product will be available. The customer can choose to cancel the order without any charges.

ORDER INFORMATION

Love, Kat & Jay Jewelry reserves the right to cancel an order for any reason including limitations on quantities available, or errors in product or pricing information. If the order is canceled after the customer’s credit card has been charged, Love, Kat & Jay Jewelry will issue a credit to said credit card in the amount of the charge.

PROMOTIONAL CODES

Promotional codes are limited in nature and may expire or discontinue with or without notice. Promotional codes may not be copied, sold, or otherwise offered. They are not redeemable for cash and are subject to cancellation or change at any time for any reason.

PAYMENTS

Love, Kat & Jay Jewelry accepts the following modes of payment methods:

  • Bank deposit
  • Straight credit card payment (Visa, Mastercard)
  • Gcash payments
  • Grabpay payments
  • Credit card installment payment (BDO / BPI card only)

Love, Kat & Jay Jewelry assumes no liability for any loss or damages to the customer arising from wrong shipping and/or payment information entered by the customer. Love, Kat & Jay Jewelry reserves the right to check whether the customer is duly authorized to use certain payment method, and may suspend the transaction until such authorization is confirmed or cancel the relevant transaction where such confirmation is not available.

REFUND

All refunds shall be made via the original payment mechanism and to the person who made the original payment. Also, all refunds will be net of delivery fees incurred.

Love, Kat & Jay Jewelry offers no guarantee on the timeliness of refunds. Refund approval and processing depends on the internal processing guidelines of respective banks and/or payment providers. All refunds are conditional upon Love, Kat & Jay Jewelry’s acceptance of a valid return of the item.

Love, Kat & Jay Jewelry reserves the right to revise its refund process at any time without notice. Love, Kat & Jay Jewelry will not provide a refund for goods which by nature cannot be returned. Such items include those which cannot be resold for hygiene reasons once unwrapped (i.e. refrigerators, personal grooming products, etc.).

DELIVERY PROCESS

Love, Kat & Jay Jewelry accepts deliveries within Metro Manila, and selected areas in Bulacan, Cavite, Laguna, Rizal (for clarifications on delivery coverage areas, contact our team us at +639171585683 or info@lovekatandjay.com.

Delivery will be handled by Love, Kat & Jay Jewelry or its affiliates. Delivery of orders will be made to the address specified by the customer at check-out.

Delivery lead time are as follows:

  • 3 – 5 working days within Metro Manila from the date of order confirmation.
  • 5 – 7 working days outside Metro Manila from the date of order confirmation.

Upon delivery of item, the authorized receiver should present 1 government ID with photo and signature. There will be no release of item without the valid ID of the authorized receiver.

In the absence of the cardholder, an authorized representative may receive the product provided the following will be presented:

  • Confirmation letter.
  • Signed authorization letter from cardholder.
  • Clear copy of cardholder’s valid ID with photo and signature.
  • Clear copy of representative’s valid ID with photo and signature.

Love, Kat & Jay Jewelry shall not be held liable for non-delivery of product due to the following circumstances beyond its control:

  • Unavailability of cardholder or authorized receiver.
  • Incomplete or incorrect contact information and/or delivery details.

Love, Kat & Jay Jewelry reserves the right to charge additional delivery fees after the first unsuccessful delivery attempt due to above circumstances. Love, Kat & Jay Jewelry shall wait for the customer’s advice before proceeding to the second delivery attempt. If delivery failed on the second attempt, the transaction shall be terminated. Delivery fees and other payments made shall be forfeited.

You acknowledge that delivery of the Products is subject to availability of the Products but you acknowledge that while stock information on the site is updated regularly, it is possible that in some instances a Product may become unavailable between updates. All delivery timeframes given are estimates only and delays can occur. If the delivery of your Product is delayed, Love, Kat & Jay Jewelry will inform you accordingly via e-mail and your Product will be dispatched as soon as it becomes available. The time for delivery shall not be of the essence, and Love, Kat & Jay Jewelry (nor any of its affiliates) shall not be liable for any delay in delivery whatsoever caused.

ORDER CANCELLATION

Love, Kat & Jay Jewelry has the right to cancel any orders received for the following reasons:

  • Force majeure or act of nature, including calamity or bad weather condition, and strikes.
  • Circumstances beyond Mabces’s control, including out of stock, system error, item detail dispute, incorrect image, wrong promotion, wrong pricing among others.
  • Non-compliance to order requirements.
  • Should the customer’s order be cancelled for whatever reason, a Love, Kat & Jay Jewelry online representative will notify the customer through e-mail and assist in processing a full refund of any payments made to Love, Kat & Jay Jewelry.
  • The customer may also cancel his/her order via (link) user account.

Order cancellation will be confirmed through e-mail. However, if the order status is already in transit for delivery, the order may not be cancelled.

RETURNS & EXCHANGE

Love, Kat & Jay Jewelry has a 3-day exchange policy. Within the 3-day period, you may exchange the item purchased as long as it is unused unopened and in brand new condition.

Please send us an email at info@lovekatandjay.com prior to ship out with your Order ID.

If your return item passes our inspection, we will process your exchange within the next 7 working days.

All courier fees will be shouldered by the client.

We do not accept refunds.

IMPORTANT: 3-day exchange is only applicable for orders made in our webs.

ITEM WARRANTY

Guarantee is given to customer’s purchased unit by the manufacturer usually for any repair or replacement of parts for a stated time period and conditions.

Kindly ensure to keep the Official Sales Invoice for warranty purposes.

In case the item purchased online has a problem, customer may email us at info@lovekatandjay.com for proper instruction.